– Activate Card – Check Balance – Login.

Everything you need to know about Check your Prepaid Visa or Mastercard card balance online, activate and register your card for online purchases, contact customer service, plus helpful troubleshooting tips.

Check Balance or Support

Kroger Prepaid Gift Cards.

Kroger Prepaid Gift Cards are managed on the website. For other Gift Card companies, as well as related guides, please use the navigation in the Sidebar or use the ‘Search’ function.

NOTE: A number of Prepaidgiftbalance customers have experienced problems accessing their account lately. See the FAQ section for login help.

Prepaidgiftbalance Login.

The US Bank National Association is the official issuer of the Prepaidgiftbalance card, and pretty much anybody in the US can get a prepaid gift card, after applying, or by purchasing it at a retailer like Kroger. In the US, you can use this gift card, wherever Visa and Mastercards are accepted. Prepaid gift card owners can check their gift card balance by visiting the login portal, which is at

This is how you login to the Prepaidgiftbalance to check your balance and register your card:

  1. First, go to the official site of PrepaidGiftbalance in your browser. –
  2. On the right hand side of the site, you will see a login window.
  3. Then fill in your 16 digit card number in the required field inside the “Enter your 16-digit card number” field. Enter the number without spaces.
  4. Click on ‘Continue’, and follow the prompts.
  5. You will now be able to enter your Prepaidbalance account and check your balance.
Enter your 16-Digit Card number, WITHOUT spaces, in the Login field and click on Continue.

How do I reset my Prepaidbalance PIN (Personal Identification Number)?

Your Gift Card PIN is included inside the prepaid gift card package and this PIN code can be reset by calling 1-888-853-9536. The company accepts relay calls.

Can I use my Prepaidbalance Visa or Mastercard Online?

Yes, you can use the card for online purchase but you will need to register the card first, and include your address in the registration. This is because most online merchants do not accept any payments without a valid billing address in the system, so your card will be declined without a registered address. It is important to register your Prepaidbalance card so that you can be identified as the rightful owner of the card.

My Prepaidgiftbalance Prepaid Card is not Working.

Please note, that many online retailers decline cards that do not have a name and address registered to them. Therefore, register your card at the Prepaidgiftbalance website first before attempting to use it online.

Also, please note that gas pumps may decline prepaid gift cards, and that the card can only be used in the U.S, and not abroad.

Keep in mind that the card’s remaining balance must be large enough to cover the full purchase. Hotel and car rental companies will automatically add a 15% hold on the full amount, and the balance most be large enough to cover the full amount plus the 15% hold.

Similarly, using the card at restaurants, salons and other service businesses will often include an automatic 20 percent tip. Your balance must be large enough to cover the bill, plus a 20% tip, or it may be declined.

Lastly, Prepaidgiftbalance cards expire on the last day of the month and year shown on the front of the card. If your card is declined, then it may have expired.

Having a problem with your card? There is help at hand:

  1. Simply visit
  2. Enter the 30-digit barcode on the back of the card, the 16-digit card number and 3-digit security code in the fields provided.
  3. Fill out the card holder contact details.
  4. Click on ‘NEXT’.

You must then provide the following documents for all account ownership verification:

  • Front and back photo of the Prepaidbalance gift card.
  • Receipt of your gift card purchase.
  • Valid Photo Identification.
  • 30-digit barcode on the back of the card, the 16-digit card number and 3-digit security code

Before filling out the form, always check that the card has not been declined because of low funds on the card or incorrect typing of card number and CVV number.

The Website is not Working.

If the website is not working for you, check the following:

  • Make sure that your internet connection is working.
  • Try accessing the website at the address, and NOT at the (without www), as this version will not load. Avoid common misspellings like www.prepaidgiftbalance.con, www.prepaidgiftcardbalance.con or
  • Try late in the evening or early morning when visitor numbers are lower. The website can sometimes be slow to load during busy hours.
  • Try accessing the website from another browser, for example Chrome.
  • Check that you are entering your 16 Digit card number correctly, without spaces.
  • If you are getting an ‘Access Denied’ message, it may be because you are trying to access from abroad or from a suspicious IP address. In that case use a VPN set to the USA before loading the website. For eaxmple, you can use the Anonymox plugin for Mozilla and Chrome.

Is Legit?

Yes is a legit and safe website. The prepaid cards issued by them are valid, legal and safe to use. However, numerous customers have issued complaints to the BBB about the about:

  • Unauthorized charges on gift cards
  • Difficulty accessing account information
  • Poor customer service

If you are wondering whether you are on a correct and official website, when you are logging in to your new card account, then yes, the IS the correct address for the U.S bank issued cards, sold at Kroger. Be aware of copycat sites, such as, and

Many complaints center about cards being declined. Most users do not know that cards from will have to be registered on their website first, before online use. The cards will also be declined if the total spend, including a 20% tip in restaurants, exceeds the amount on the card.Also, all Prepaidgiftbalance prepaid gift cards have and Expiry Date, shown on the front of the card. login

Are there any charges or expenses for Prepaidgiftbalance Cards?

In the US, you are able to use the Prepaid gift card in most shops products with this Prepaid Gift Card. In fact, you can use the Prepaidgiftbalance Gift Card anywhere in the United States where Visa or Mastercard debit cards are accepted, provided there are funds on the card.

The Kroger Prepaid Gift Card does not have charges for using it, however, forolder cards issued before 2017, if you don’t use it for a year, you will pay a $2 fee per month.

Can I use the Prepaidbalance Gift Card to get cash?

You cannot use your Prepaidbalance card to get cash from an ATM or to get cash back when you make a purchase using the card.

Is my Prepaidbalance gift card reloadable?

No, you cannot load more money onto an existing gift card.

Do Prepaidgiftbalance Gift Cards expire?

Yes, Prepaidgiftbalance debit gift cards expire on the last day of the month and year which is printed on the front of the gift card. Call 888.853.9536 and replacement card will be sent to you at no cost, if the card still has an available balance on it when it expired. Relay calls are accepted.

Can I Use the Prepaidgiftbalance Visa or Mastercard at Gas Stations?

Yes, you may use your Prepaid card to purchase gas, but it is recommend to pay inside the station,  and not at the pump. When you pay at the pump, a hold will then be placed on your card for an amount of up to $100 and customers will simply not be able to use the card for other purchases for up to 10 days, or until the card transaction settles for the actual amount used at the pump. Also, any transaction at a gas station pump will be declined if you do not have sufficient funds for the hold amount. To avoid the credit card hold, simply pay the attendant for your gas.

My Prepaidgiftbalance Card was lost or stolen.

Call the Prepaidgiftbalance Helpline at U.S. Bank National Association immediately at 888.853.9536 to report a lost or stolen prepaid gift card. To get a replacement card, you must have registered your card. A replacement card with your current balance will be issued, but you need to be able to verify the card number. If your card is not registered, you must provide a copy of the card or a purchase receipt, plus proof of your identity. A replacement card fee of $5.95 will be deducted from your current balance.

Prepaidgiftbalance can also be contacted at [email protected].

Prepaid Cards Fees.

Prepaid gift cards as a rule have very low or no running expenses.

In any case, prepaid card charges can change over time. “Some prepaid cards work like great check cards, since they have low expenses or postponed charges,” Javelin’s Van Dyke says. “Be that as it may, on the off chance that you pick the wrong card, you could finish up with bunches of expenses.”

McBride says the most pervasive prepaid charges are enactment expenses, ATM get to expenses and month to month administration expenses. As indicated by Bankrate’s 2014 Prepaid Card Survey, 83 percent of the cards overviewed charged month to month support expenses. What’s more, 53 percent have enactment expenses, going from $2.95 to $9.95.

Not at all like gift vouchers, prepaid cards that sit unused in a cabinet can begin logging charges. “Thus, you truly need to assess how you’ll be utilizing the card,” McBride says.

There are no inactivity fees for Kroger Prepaidgiftbalance gift cards purchased on or after January 1, 2017. For Prepaidgiftbalance gift cards  typically bought at Kroger that were purchased on or before December 31, 2016, U.S. Bank will remove a $2.00 inactivity fee each month after 12 consecutive months of inactivity. You can avoid this $2.00 fee by making a purchase with your Kroger gift card at least once every 12 months.

Prepaid Gift Card Security.

Prepaid Gift Card that are lost or stolen may mean the customer misses out. A thief can take all the cash on the card.

Nonetheless, in the event that you’ve enrolled the card, you may recover a portion of your cash, yet you additionally might be charged an expense, she says. One Golden Rule: Gift cards issued with Visa or MasterCard logos are ensured with credit card laws. Furthermore, state laws administering gift cards likewise can include a layer of insurance, including the privilege to reclaim a card for the full money amount, as indicated by the Consumers Union.

Prepaid cards may offer more buyer securities than ordinary gift vouchers.

Theft insurance depends upon who is issuing the card. In case you’re purchasing a prepaid card through a bank, the card is protected by the FDIC,” or the Federal Deposit Insurance Corp.

Similarly as with gift vouchers, registering your card can help shield you from misfortunes. Also, remember to read the fine print before joining.

Obviously, the Kroger Prepaid gift cards are paid ahead of time and you can use them, when you are running low on money. They have the advantage that the card use is limited to the amount that is loaded onto the card, so a thief can never use more than that amount.

You can get a Prepaid Gift Card by applying to the US Bank National Association and they will issue you one.

All in all, you can spend as per the value on the card. Also, the online login at allows you monitor your transactions and check your Gift Card balance at any time.

Prepaid Gift Cards are nowadays common among the general population in the USA. You can purchase one easily in shops like Kroger and Target. These days, it is more secure to buy a card rather than carry around cash. Having a PrepaidGiftBalance card is a lot more secure and convenient. Cash can be stolen and you can do nothing about it. In any case, if the card is stolen, nobody can use it without knowing the PIN code.

At the website Https://, the card company enables you to check how much of a balance you have remaining on your card. You are also able to monitor your purchase records at the website, registering your prepaid to an address, as well as changing your PIN code. Checking the balance of a Prepaid Gift card isn’thard and you can do it simply by logging in to or by calling the Customer Service card. Account Balance Check.

PrepaidGiftBalance Cards are accessible in two fundamental variations, Visa and Mastercards. You can check the balance of your Prepaid Gift Card with the assistance of the customer service or by logging in to your Prepaidbalance account.

Prepaidgiftcardbalance Card Registration for New Card Owners.

When you have been issued a card and begin using it, you can check the balance often and easily.

But in order to check the Prepaidcardbalance online you should set up the online registration first:

  1. Visit the official website of the PrepaidGiftBalance from this connection directly at here.
  2. As this is your first time, so you should register your card first.
  3. Enter your card number in the gave field and after that click on ‘Continue’.
  4. Fill out all the required fields and continue.
  5. Your Prepaid Gift Card registration will be set up shortly thereafter.
  6. After registration, you can return  to the home screen and enter the card account number.
  7. Click on Continue and you will be able to check the current balance of your card.

You can then keep a track on your purchases and use the website to check your Prepaidgiftbalance Card balance continually. – Check Mastercard Gift Card Account.

As described, the US Bank Prepaid Gift Cards are accessible from both Visa and Mastercard. The U.S. Bank Visa® or Mastercard® gift cards are not credit cards, however, but prepaid debit cards carrying a fixed amount which is determined by the purchaser.

Both of the Visa and Mastercard gift cards are fundamentally the same, as both cards are issued by the US Bank National Association.

The procedure to check the balance is also the same as for the Visa cards . Simply, visit the Login Portal and type in your card number to sign in and check your Mastercard balance.

Terms and Conditions of

US Bank PrepaidGiftBalance cards have a few Terms and Conditions that should be mentioned:

  • When you start using the card, it implies that you consent to the terms and conditions.
  • The US National Bank can change the Terms & Conditions with no earlier notice.
  • You can use the card at all stores in the US that accept Visa and Mastercards.
  • The card can’t be used at ATMs and you cannot request cash-back.
  • There are no expenses for using the cards. For older cards issued before 2017, however, in the event that you don’t use the card for a year in a row, you will be charged a $2 deduction.
  • Online purchases are mostly only accepted when you have registered your name and address with the card.
  • You can change the PIN  code that accompanies the card by calling 888-853-9536.
  • In the event that you have lost your card or it has been stolen, please contact the helpline to deactivate it.
  • Returns, refunds or discounts, are liable to the vendor’s terms. Keep your card in case you need to return purchases for credit, as the seller will require it to complete the transaction. If the seller agrees to a refund, it can take up to five days before the credit is added to your prepaid gift card. Visit your Card s Purchase Activity page, in order to confirm that the amount refunded has been added to your gift card.

PrepaidGiftBalance Visa Cards.

PrepaidGiftBalance Visa Cards are prepaid debit cards that the US National Bank in association with Visa. Both the Visa and Mastercard have the same terms and advantages.

  • The Prepaidgiftbalance Visa Card is a gift card that you can use to buy services and products from traders in the US.
  • These Prepaid gift cards work just in the US at all the stores that accept Visa Credit and Debit Cards.
  • As this is a prepaid card, there is a limit to the amount you can use when making purchases. All purchases depend on the current balance that you have on the card.
  • The most common use of these Prepaidgiftbalance Visa Gift Cards is to make small payments or small purchases.

PrepaidGiftBalance Mastercard Cards.

Another version of the Prepaidgiftbalance Gift Cards are the Mastercard variant which is similarly popular to the Visa cards. The supplier this time around is Mastercard rather than Visa. However, the terms and advantages are all the same.

  • These Prepaidgiftbalance cards are not Mastercard Credit Cards and you can’t use them as such.
  • You can make smaller payments than on Mastercard Credit Cards and Visa Credit cards.
  • In order to use the card, you need a PIN code to make purchases.
  • The value limit of the card is printed on the package, when you buy the card, for example, $100 or $200, etc.
  • You can check the balance on your card by setting up an registration online on the website.
  • The Prepaidgiftbalance Mastercard Card in reality is indistinguishable from the Visa Card, just the supplier is different.

About U.S. Bank National Association Prepaid Gift Cards.

The prepaid gift cards used at are issued and managed by U.S. Bank National Association, pursuant to a license from Visa U.S.A. Inc. or Mastercard International Incorporated.

U.S. Bank National Association Prepaid Gift Cards are a convenient and versatile way to give the gift of choice. They can be used anywhere Visa debit cards are accepted in the United States, including online. Gift cards are available in denominations from $25 to $500, and there is a $3.95 purchase fee per card.

Here are some of the features and benefits of U.S. Bank National Association Prepaid Gift Cards:

  • They can be used anywhere Visa debit cards are accepted in the United States, including online.
  • They are available in denominations from $25 to $500.
  • There is a $3.95 purchase fee per card.
  • They cannot be reloaded with additional funds.
  • They cannot be used at an ATM.
  • They are for use in the United States only.
  • Terms and conditions and fees apply.

To purchase a U.S. Bank National Association Prepaid Gift Card, you can visit a U.S. Bank branch, call 1-800-432-9413, order it online at, or purchase them from various retailers, including Kroger.

A U.S. Bank National Association Prepaid Gift Card is a perfect gift for:

  • Birthdays
  • Holidays
  • Weddings
  • Graduations
  • Employee appreciation
  • Corporate gifts
  • Charitable donations

U.S. Bank National Association Prepaid Gift Cards are a popular way to give the gift of choice to anyone, as they are easy to use and issued by a trusted bank issuer.

Here are some additional things to keep in mind about U.S. Bank National Association Prepaid Gift Cards:

  • The balance on a U.S. Bank National Association Prepaid Gift Card used by Prepaidgiftbalance expires at the end of a year, but you can call 888.853.9536 and the company will send you a replacement card at no cost.
  • If a Prepaidgiftbalance card is lost or stolen, it can be replaced by calling 888.853.9536 to report a lost or stolen card. In order to get a replacement card, you must have registered your card.
  • The cardholder agreement for U.S. Bank National Association Prepaid Gift Cards can be found online at

Prepaid Visa and Mastercard Gift Cards vs Gift Cards.

Prepaid debit gift cards and gift cards are both types of cards that can be used to make purchases, but they have some key differences.

the cards used at are all Prepaid debit gift cards.

Prepaid debit gift cards are similar to debit cards in that they are loaded with a specific amount of money that can be used to make purchases. Once the balance on the card is depleted, it cannot be reloaded. Prepaid debit gift cards can be used anywhere that accepts Visa, Mastercard, or American Express debit cards. They can also be used to withdraw cash from ATMs.

Gift cards are typically issued by a specific retailer and can only be used to make purchases at that retailer. Gift cards cannot be reloaded or used to withdraw cash from ATMs.

Here is a table that summarizes the key differences between prepaid debit gift cards and gift cards:

FeaturePrepaid Debit Gift CardGift Card
How it worksLoaded with a specific amount of money that can be used to make purchases. Once the balance is depleted, it cannot be reloaded.Can only be used to make purchases at the retailer that issued it. Cannot be reloaded or used to withdraw cash from ATMs.
Where it can be usedAnywhere that accepts Visa, Mastercard, or American Express debit cards. Can also be used to withdraw cash from ATMs.Only at the retailer that issued it.
FeesMay have fees associated with purchase, activation, and reloading.Typically does not have any fees associated with it.
Purchase optionsCan be purchased online, in stores, or by phone.Can only be purchased in stores.


Ultimately, the best type of card for you will depend on your individual needs and preferences. If you want a card that can be used to make purchases anywhere, a prepaid debit gift card is a good option. If you want a card that can only be used at a specific retailer, a gift card is a good option.

Here are some additional things to keep in mind when choosing between a prepaid debit gift card and a gift card:

  • Fees: Prepaid debit gift cards may have fees associated with purchase, activation, and reloading. Gift cards typically do not have any fees associated with them.
  • Purchase options: Prepaid debit gift cards can be purchased online, in stores, or by phone. Gift cards can only be purchased in stores.
  • Where it can be used: Prepaid debit gift cards can be used anywhere that accepts Visa, Mastercard, or American Express debit cards. Gift cards can only be used at the retailer that issued it.
  • Features: Some prepaid debit gift cards offer additional features, such as the ability to withdraw cash from ATMs or to reload the card with additional funds. Gift cards typically do not offer any additional features.

Prepaid Gift Card Flexibility.

Gift vouchers are typically constrained to buys at a specific retailer, says Greg McBride, CFA, Chief Examiner at Normally, huge retailers — and considerably littler ones in shopping centers — offer the cards for buys at those areas.

The cards are great arrangements for the purchaser or the beneficiary, says McBride. The reason: A $100 gift voucher converts into $100 of purchasing power. “So you have much greater adaptability in your spending”.

You can also effectively purchase, sell or exchange gift vouchers on the web. What’s more, after the Credit CARD Act was passed in 2009, present card expiry were stretched out to five years after the initiation date. However, gift vouchers can be excessively basic. They for the most part can be used just once.

An ever increasing number of banks, for example, PNC, U.S. Bank and JPMorgan Chase and Co., offer their own prepaid cards, as per the Consumers Union. The cards are normally simple to purchase in light of the fact that you needn’t bother with a financial balance or a record of loan repayment.

Consumers counting their pennies can use prepaid cards as planning devices by stacking assets onto them. Some prepaid cards additionally offer free online bill pay, which can save purchasers cash, as indicated by Consumers Union.

On the off chance that you need to gather focuses for shopping, some prepaid debit cards even offer prizes programs.

Check your Prepaid Visa or Mastercard Gift Card Balance online at


This website is NOT the website, where you activate your Kroger Gift Card, or any other branded gift card. To activate your Kroger Gift Card, visit,

We are an informational Help Website only, which helps customers to navigate the Gift Card market with tips and help on how to fix the most common Gift Card problems.

Please DO NOT share your card number or contact details on our website.

Other Guides.

We have added new, comprehensive guides to:

and many others. – FAQ.

What is is an online portal where users can check the balance of their prepaid Visa or Mastercard gift cards. It provides an easy and convenient way to monitor your card balance, track transactions, and manage your gift card.

What is a Prepaid Visa gift card?

A Prepaid Visa gift card is a prepaid card that can be used anywhere Visa is accepted. It is preloaded with a specific amount of money and can be used for purchases in stores, online, or over the phone. Unlike a credit card, you can only spend the amount that is loaded onto the card.

How do I register my gift card on

To register your card with a billing addrees, visit and on the Login box. You will need to provide your card number, expiration date, and the security code found on the back of the card. Follow the on-screen instructions to complete the registration process. Once logged in, you will need to navigate to Card Registration. You should register your card with a billing address to avoid being declined at online merchants.

How do I check my balance on

To check your balance, go to and log in with your card number and security code. Your current balance and transaction history will be displayed on the dashboard.

What should I do if I forget my login information?

If you forget your card number or security code, you can contact customer support for assistance. You may need to provide additional information to verify your identity.

How can I use my Prepaid Visa gift card?

You can use your Prepaid Visa gift card to make purchases anywhere Visa is accepted. This includes in-store purchases, online shopping, and over-the-phone transactions. Simply swipe or enter your card information at checkout.

How do I activate my Visa Card?

You must activate your Prepaidgiftbalance Visa card before you can use it. The card will automatically be activated when you log in to the dashboard for the first time.

Can I reload my Prepaid Visa gift card?

Prepaid Gift Balance cards and most other Prepaid Visa gift cards are not reloadable. Once the balance is depleted, you cannot add more funds to the card. However, you can purchase a new gift card if needed.

What happens if my card is lost or stolen?

If your card is lost or stolen, contact customer service immediately. You will need to provide your card number and other identifying information. Depending on the circumstances, you may be issued a replacement card with the remaining balance. We recommend that you take a photo of the front and back of your card, when you receive it for the first time. This will help with card replacement.

Can I transfer the balance from one Prepaid Visa gift card to another?

Generally, balances cannot be transferred between prepaid Visa gift cards. You will need to use the remaining balance on the original card before it expires. However, you can transfer the balance of your card to an Apple Gift Card or Amazon Gift Card.

Why is my Prepaidgiftbalance Visa Card transaction being declined?

Transactions can be declined for several reasons, including insufficient funds, incorrect card information, or expiration of the card. Ensure you have enough balance to cover the purchase, including a 20% tip, if used at restaurants and hotels. Double-check that you have entered the correct card details. Also, be aware that you need to activate your card before use, and you should register the card with a billing address, if you want to use the card online.

What should I do if I encounter issues with the website?

If you experience problems with the website, try clearing your browser’s cache and cookies or using a different browser. If the issue persists, contact customer support for further assistance.

Are there any fees associated with using my Prepaid Visa gift card?

Some Prepaid Visa gift cards may have associated fees, such as a monthly maintenance fee after a certain period of inactivity, or fees for checking the balance via phone. Visa and Mastercard cards do not have an inactivity fee for cards purchased after 2017.

Does my Prepaid Visa gift card expire?

Yes, Prepaid Visa gift cards typically have an expiration date printed on the front of the card. After the card expires, any remaining balance may be forfeited. Be sure to use the card before this date.

How can I protect my Prepaid Visa gift card from fraud?

To protect your card, treat it like cash. Do not share your card number or security code with anyone. If you suspect fraudulent activity, contact customer support immediately.

What information is needed to access my account on

You will need your card number and the security code from the back of the card to access your account. Ensure you keep this information secure.

How can I contact customer support for

You can contact customer support via the phone number at 1.888.853.9536 or email provided on the website. Customer support is available to assist with balance inquiries, lost or stolen cards, and any other issues you may encounter.

What should I do if I have a dispute or issue with a transaction?

If you have a dispute or issue with a transaction, contact customer support as soon as possible. Provide details about the transaction in question, and they will assist you in resolving the issue.

193 thoughts on “ – Activate Card – Check Balance – Login

  1. I was told by your customer service that I need to upload my card and id cause my card said when I went to the store it was fraud so where do I upload the information

  2. Why can I not use my card at Walmart of all places? I’m trying to use my Christmas gift for $91.03 off a $100 gift card and the transaction is denied. I’ve tried to run it as a debit with the pin I set. Denied. Run it as a credit. Denied. What security features are built into this card so you can hold onto the money instead of me being able to make my purchase at the largest retailer in the world. So much frustration!

  3. Only 1 store has been able to process my gift card. I even went to a Fred Meyer and they couldn’t process this gift card. I’ve been to 5 locations and have wasted my time. Your cards are worthless and I’ll be letting everyone I know to avoid purchasing them and I’ll leave bad comments wherever I can

  4. I’m unable to use my card because the address is incorrect even though I attempted to put the address in when registering

  5. Customers of Dollar General can receive a variety of bonuses and rewards through the loyalty program DGCustomer, which goes above and beyond conventional retail services.

  6. These cards are worthless. They cause nothing but heartache. Customer service is horrible. The people are polite but each one has a different story. Somebody gave me a $100.00 card that was worthless. Since June 2023 (this is August 2023) i have been jumping through hoops to get card replaced. Buy you friends toilet paper! It has more value and purpose than these worthless cards. Our government should not allow these cards. Shame on our politicians for allowing these scans to take place!

  7. I can’t find anything which says, “Register your card”. Is this a big scam? FTC should hear about this.

  8. your prepaid register sheet to register to card for online purchases do NOT show up lik it should, Library only use is for 30mins. ANd these newer cards don’t work like the older ones.

  9. Attempting to check balance on a Visa gift card using your website and phone is futile! Website will not allow login and phone contact states verification code invalid and promptly hang up!!! Ridiculous! I will avoid Visa gift cards in the future.

  10. The website is down for 10 hours i cant even spend my money when it is down and i just got the card too

  11. I have tried many times over and over again to register my card or line or even the way yo register with automated service with no luck agents don’t seem to listen even spoke to a supervisor after telling the agent I want a supervisor but still no help hope I can use this in the store but they been having problems with even changing PIN numbers. I would like to just get my money back.

  12. I have a $100 gift card which expires 12/30 which has not been used. I tried to use it today 5/19/23 to make a $43 purchase. the system honored $15.99 from the card and I had to pay the additional $27+ for my purchase. When I got home I checked the balance on the card and and it was Zero! I have had the card at least a year and it has never been used until today. I would appreciate some information.

  13. The website is not working! I have used SEVERAL differnt browers only to keep getting the notification that “I am using an unsupported browser.”

  14. Btw my cards are registered and pin numbers are updated and my cards still won’t work in store or on line. It’s not right that money is tied up in gift cards that I’m unable to use. Please help!

  15. I know you are busy, but it’s very frustrating to purchase or receive a gift card and then be able to use it. I have quite a bit of money tied up in these cards and can’t use them. Both on line or in a store. I’m done buying or giving gift cards unless this problem can be resolved soon. I know it can be fixed.

  16. I was told to send pictures of the inactive card and my driver’s license to have a replaced card sent to me. Is there a link I can upload these pictures to?

  17. I purchased a card for $225.00 in February. I attempted to use it in March and was told the funds were insufficient. I went to the site and was told there was only $25.00 left on the card. I spoke to someone at Customer Service who said there were multiple transactions in February and sent me a replacement card for $25.00. Thank you ! Anyway I can find our where the money went ?

  18. I gave a $100 gift card as a Christmas present and it when person tried to register it and it would not work, we called the 888-853-9536 # and were told that the card # had been stolen in October and people had tried to use it numerous times. Why would a card known to be stolen still be on shelf to sell? Was told to fax front and back of card as well as front and back on my drivers license and card would be activated. This was done on 1/06, again on 1/19 and last time on 2/07/22. Person at 888# says there is no record my faxes were received. Today was told to download same info. Website times out with an error multiple times. When connects I don’t see where to download information. I am still out $100 I paid for a stolen give card that no one seems concerned about replacing for me….only says card in inactive. I gave the person $100 in cash and I will NEVER use this type of gift card again. Would appreciate in being resolved. The 88# certainly has my name and card # from the calls I have made to them.

  19. My gift card does not work – I reported this on 12/28/22. I spoke with several representatives and they advised that the card had been compromised prior to being activated/used and that I had to send in a copy of my license, a copy of the card (although they already had the number), my phone number and best time to call. They said they would register & send me a new card but I still have not received it. I’m checking on the status of my gift card because I have not received a new one yet.

  20. Like many others, my card is being stolen by US Bank. The company won’t allow me to activate it without a receipt, but it’s a GIFT card! I don’t have a receipt! This was a gift from my mother, and I am not being granted access to it.

  21. Got a $100.00 pre paid visa and tried to use it several times now, and it will not work, says it’s invalid, but when I call for balance, it says I have a balance of $100.00, can you please help. Thank you

  22. The activation process is a dumpster fire now (since Dec ’22 I was told). These cards are more trouble than they are worth, I will be using a different gift card company from now on.

  23. Well Happy New Year. I had to get a replacement gift card as my original card did not work, I had tried at several vendors all said card not valid, I checked online It showed the balance of $100.00 . So you said I needed a new card. I received the card just before vacation. No one but you guys knew I had a card or what the numbers were. I went on vacation when got home on new years eve I found two messages on my phone saying they had put a hold on my card as they (you) thought it was fraudulent transactions. I tried to call number busy, so today Jan 2 2023 I called to check my balance and of course it showed what anyone would know would be fraudulent charges and my balance is now $10.00. IO think you guys are running a scam on consumers. No one except Visa card services knew I had a card so how did they (you) know to run these charges. I want my money back.

  24. I received your Visa card as a Christmas gift from one of my students. This card is declining. Customer service said the card has been compromised. I took the card from its original packaging,nothing displayed any tampering. I need a new card

  25. I have been trying to register a mastercard gift card for two days. The website tellesme there is a problem with my card and to contact customer support. Customer support tels me to register my card on the website. Maybe if there was some one that could speak english at the call center I could get some help

  26. After reading that everyone is having trouble registering their card I have to join the party. Cannot register this card.
    And does anyone ever get a response?

  27. Tried registering my card online, and keep getting a red warning saying something is wrong. Tried calling and got someone with a heavy, understandable accent, who seemed to say that the card was compromised before it was even bought, and seemed to say that while I have a 100 US$ balance, there’s nothing that can be done. My parents also got gift cards from same people, and am afraid theirs are going to be the same. How to I talk to someone who doesn’t have a heavy Indian or Hispanic accent to get this fixed, or at least clearly explain why my brother and sister in law spent money you won’t allow us to access.

  28. Unbelievably unhelpful. I called to figure out why I could not log in. Was told it was due to the CVV # being incorrectly used. Waited 24 hours, absolutely entered it right, and I am once again locked out.

  29. My visa card won’t let me use online. I registered it and still nothing. I need a phone number to call for help.

  30. Trying to register my gift card. Not even getting to the website you say to go to. How do I register the gift card.

  31. I have activated my card and it keeps being declined. This is very frustrating especially when I was at the checkout counter.

  32. I registered two gift cards. Used them both once on-line once in a store and then every attempt was refused. I know there is a balance, but can’t access it.

  33. BEWARE I BOUGHT A LARGE NUMBER OF $500 Prepaid Visa cards when I tried to use one it was declined so I tried another, after 5 $500 cards were declined I left the store & called the customer service number on card & found out that 4 out of those 5 cards had been used in California at a Target (I live in Arizona & have not been to California in years) let alone I opened all the cards on the day they were declined. They could not tell me how this happened but the fact it happened not just once but on 4 cards I’m afraid to check the others I bought but something is not right for this to happen on my 4 cards …. I can’t imagine how many other peoples too

  34. Tried to use online and in store purchase, both doesn’t work.
    How do we register?? Website does not work!
    Anybody got any resolution?

  35. I’m having major problems trying to get my card to enroll, so I can use it. I have a $1000 that I have no access to.


  37. I have tried several times to register my card on your Website. I repeatedly got a message that something had gone wrong. I called the customer service number on the back of the card. The woman who answered my call had a very strong accent. We were able to communicate enough that she was able to verify that the card number was accurate. But when she tried to register the card for me, I could not understand what she was saying. I had to end the call. You have 48 hours to get this straightened out. My next phone call will be to the Office of the Ohio Attorney General.

  38. My daughter received a new in the package gift card with receipt from her grandmother who lives in another state. The card does not work. The website to check the balance on the back of the card says its not valid, I tried logging in from several computers.
    I called the number listed on the back of the card. The customer service rep told me that the card is registered to someone else and that I would have to send in “proof of ownership” to use the card.

    I believe this company is a scam. After posting this I’ll be reporting them to the BBB and calling the store the card was sold from advising that they should not sell these gift cards anymore since grandma just waisted $100 of her money.

  39. i called the number on the back to register it and use on- line ! No it don’t allow or work !! there is NO-ONE to speak to regarding the ERROR !!!

  40. We have a Visa debit gift card that when trying to get a balance on it, we can’t get the number to be recognized on your site. And we forgot our pin # to use it. Tried to change that but the card is not being recognized.

  41. I can’t get my gift card to work on a vending machine at work. I think it still has the sticky stuff on it and I’ve tried to wash it and clean it multiple times and yet it’s still not working and I’m very frustrated.

  42. I have called the number on back of the card to activate it, I am trying to order somethings on Amazon Prime and its not going through

  43. I am typing in the gift card number and cvc number correctly, yet it keeps telling me that the CVC number doesn’t match the card number…. but IT DOES!!! If the balance is zero, I need to know. If the balance is still $50, I need to know. PLEASE help me ASAP!!!!!!

  44. I returned an item in the amount of $13.13 to Sally Hansen Beauty Supply on 9/28/22 and immediately received a Card-locked Alert. Why?

  45. what is the 16 digit account number?
    the number under the barcode has more than 16 digits.
    The authorized signature line has 4 digits, then the 3 digit security code.

  46. Received a $100 debit visa gift card. It will not activate because I was told I did not pass the verification. I gave the 16 digit debit card number with the 3 digit code on back, my name and the purchasers name. What I was told I do not have it the credit card number of the person that purchased it for me. Are you kidding me????? Since when does a visa gift card have to be verified with the origiinal purchasers credit card number? This is a scam. My brother lost $100 in purchasing this for me.

  47. I tell you why this is so difficult to get a balance: Banks make a great deal of money on unused gift card balances. So, why make what should be a very simple task easy when the profit motive states that if customers know their balance, they just might use it; customers who do not know the balance are more likely to neglect the use of their cards.

  48. I recently purchased one you guys gift cards. I go it because I’m having issues with my bank right now. I was charged $5.95 to use it then put $100.00 on it I tried to pay my phone bill with it, and it wouldn’t accept it. It said my balance was $2.50, which is not possible because I haven’t used it at all. I just need you guys to get it straight and they money back to my card. Thanks Tony

  49. This card is terrible. Can’t register it online. Call the number to get non English speaking “help”. Then told I can’t use the card and a new one will be mailed to me in 5-10 business days??? Never again!!!!

  50. I brought a Visa gift card and put $50 on it. How went I call I get someone else ois on the account. And I can’t get my money. I have the card and the receipt.

  51. I have a $100 gift card and it’s been nothing but a headache to try to use. Your customer service is horrible and lazy. I would never recommend using a gift card of any sort after this awful experience. The card says the balance is $100 and yet I’m unable to use it. I’ve tried over 4 times.

  52. I have a $50 gift card that i never registered. Your customer service won’t help because it isn’t registered. On your website it asks me to login, which doesn’t work with my card number. There us no “register” option. What do I do?

  53. I received a visa gift card from a friend and it is valid and has a balance of 70.00 on it and twice I have tried to use it at Walmart and they say because there is no pin number I cannot use it

  54. I used my card to order food at Wendys in Phoenix AZ on Glendale. They closed before I got there. How do I get my money back? Already contacted Wendys spoke with District Mgr Michelle she said it would be refunded immediately. It still isnt back on my card.

  55. I have been dealing with this company since May 2022 and still have not received my new card with my $$ that was hacked. I got this as a gift card from friends since I have cancer and am going through chemo. I went to use the card at a restaurant only to find out most of the money was gone. I reported it immediately, jumped through their hoops and sent in my required proof of ownership, 3 times. It took them forever to even start a dispute. Finally on August 1st they said the dispute was resolved in my favor, still no gift card. I’ve called so many time, now they’re saying they’re waiting on the merchant to reply and that the dispute is still open. I say scam. Otherwise I’d have my $122.55 and not e wasting my time calling these people.

  56. Unable to log in to register my gift card. What’s the problem? I notice I am not alone in attempting this activity. I’d hate to think the worse, yet I won’t be surprised.

  57. My son saved his allowance money to buy this Visa card. It says funds are there but it gets rejected everywhere every time he trys to use it.

  58. I received a $100.00 gift card last week. It said it was active for in-store purchase yet when I tried to use it the card was declined and said not active. What gives.

  59. I was checking how much I had or any on my card. I called few times and it keeps telling me wrong 3 #pin and it keeps saying it was not the #. The # I put in is the #. The one I talked to told to do it on line so I did and still says wrong# .

  60. I have a card I am attempting to find the balance on. I am entering, and double checking the card number prior to entering it. When I then enter the CID number on the back of the card, the phone attendant says that the CID is not a good number…and I am looking at it directly.

  61. I cannot get on site nor call the 800#. It is connected to a fax. I need to register my card so that I can use it today. What else is the option. The site fails and the phone no. doesn’t work.

    I have not said this before!!

  62. I have a balance of 21.61 and can’t use it. My expiration date is 6/30. Is there a way to have this extended so that I can use the remainder on the card. I did not know there was an expiration.
    Any help would be appreciated

  63. I have not been able to use my card as it has been denied when I try to use it. I registered the card on line as well as set up a 4 digit PIN number. But when I tried to use it for gas it was denied even when I used the pin number. I have been unable to use this card since I bought it and I’m very frustrated about it. Please let me know why it is still being denied when I have registered it and set a pin up.

  64. My prepaid Visa card was denied as payment for an Amazon purchase. Please contact me with your steps to correct this issue.

  65. I bought a $50 dollar card on 7/22/2022 and used it for the first time on 7/26/2022. I went to a speedway and got $17.00 worth of gas. I then went to Walmart which is about a half a mile away to get some food and it wouldn’t work. I then went to McDonald’s a little latter thinking it was Walmart’s card reader messing up, but it didn’t work at McDonald’s either. I finally went back to a Kroger because I purchased it at different Kroger. It didn’t work there also. I called the number on the back of the card and it said I have 0.00 balance. I don’t know where my $33.00 went.

  66. Bought a 100 dollar gift card from Kroger yesterday and it will not work. It’s a Mastercard I called Kroger and the said it’s activated on there end. I tried to call the number on the back of the card and can’t get through to anyone

  67. Will not accept card # on login. Card will not go through when I try to use it. This has been the biggest runaround ever! Looks like they are collecting a lot of money on these cards because you can’t redeem them. I’m sure there have been plenty of people that have just given up. They tell you due to a high call volume you need to call back and then hang up on you when you call customer service.
    Poor customer service

  68. I don’t know but I was looking at my gift cards which I thought would give me a leg up for Christmas but my daughter told me they were expired

  69. I used my VIsa gift card of $100. I returned some items I bought and asked for store credit but they actually returned the $75 to the gift card which I no longer have. I know the last 4 digits of the card. What do I need to do?

  70. My computer refuses to clear the last screen which has a big warning triangle and a note saying to call the number on the back of my card. How do I clear that screen in order to check on other balances. I shut down and restartet the computer, however, nothing makes this screen disappear.

  71. I need help asap!! I registered my card which has a balance of $100 however it declines at stores and online purchases. I need to know what the problem is. Online it continues to tell me it’s invalid. Can you help me?

  72. called the 1-888 number on the back of the card, had to wait 30 minutes for a rep who was very rude and did not speak very good english and got mad at me when i said I couldnt understand her then hung up on me! RUDE!! Is there anyone there who speaks english who can help me figure out if I have a balance on this god for saken Gift card!!!!!

  73. a pending charge that did not clear- how do I get amount back on the gift card? vendor ask for PIN with 8 numbers!

  74. This worked great and very helpful in the beginning. But now I can never get in to check the balance.
    I hope you can get the bugs fixed , because this was a great program.

  75. I have realized Walmart visa are better and easier to use than Krogers.Becausei kept getting declined or invalid on my Krogers card.But when I had a Walmart card it worked and I could register my address.

  76. I received a $100 gift card as a retirement gift, tried you use in at Kroger for the first time on the 28th. every I swipe it or the cashier tried to swipe it kept saying reader error, reader error. what am i supposed to do. Glad I had the $ to pay for my groceries.

  77. I been trying for days on end to register my new card on “” with no success. Also tried to register it from different browsers and still denied. I advise NOT buying cards from this bank-business

  78. I received a gift card for $40–5165 7800 3817 6563. I am unable to use it to purchase a book. It says its declined for unknown reason. Your phone # 888-853-9536 has no option for customer service to explain why it is not accepted. This was an online purchase for $27.

  79. i go in to place an order and it says you that the company is denying access. please tell me why i cant use this card online

  80. All of these customer complaints point to the same endstate….prepaid funds are rendered inaccessible for online purchases owing to a morass of online registration layers. U.S. Bank, What are you doing with the float on these funds unclaimable funds? This feels like a CFPB moment of closer scrutiny…suggest you self police as this is clearly confusing your customer base.

  81. These cards are absolute rubbish! The pricey purchase fee and the endless hoops you have to go through to register the stupid things ARE NOT WORTH YOUR TIME, MONEY and SANITY!!!!

  82. How to register card for online purchaseS and all it needs to REGISTER with a zip code. Here’s how to do it:
    **Go to website listed on either front/back of card.

  83. Hi,yesterday bought a giftcard un a kroger pharmacy,bit i can’t use ir, i suposse i did something wrong do You help me please

  84. Why is this card not working? It says i have $50,00 and yet I am being declined. When I purchased this card I thought once it was registered I would be able to use it.

  85. It looks like many people are having the same issue. I need to register my card to buy on line. All I am able to do is see the balance of the card.

    1. Message I have a bought several $100. prepaid gift cards at King Soopers with out a problem and with one card I just called in to make an online purchase But with this one certain card I do need to replace it with a new one asap ? Can you please help me with this?

  86. I have tried calling the number 888-853-9536 NUMEROUS TIMES. I need to register my VISA to shop on line. I CANNOT find a link to do it on the

  87. Message I have a bought several $100. prepaid gift cards at King Soopers with out a problem and with one card I just called in to make an online purchase But with this one certain card I do need to replace it with a new one asap ? Can you please help me with this?

  88. I am trying to use my prepaid Visa gift card for $200. So far I am unable to use it! I will tell my husband how difficult it is to use, and ask him to never get one of these again!! I am a first time user and no matter what I do, I am unable to use it!! Not good business service!!

  89. Message I am trying to log in to activate my $100 VISA debit card. However, I have done this several times and it won’t take it. It says I may need to update the browser and to click on the site – but when I do it blanks the page out. What should I do to get this activated? I would like to use it in about an hour. Thank you for your help!

  90. I will never buy a gift card at Ralph’s again although I’ll always shop there. This prepaidgiftbalance is unbearably impossible to use. It makes Giftcardmall look like a ready teller, much more organized in spite of its flaws. I cannot believe I did in fact register my card over the phone after waiting 20 minutes on hold.

  91. I have purchased a gift card/debit so how can I use it…’s misleading me! It says I can use it only for instore purchasing….waht to make purchase on line can I do this?

  92. I could not figure out how to register online after many attemps. I finally called the number on the back of the card and registering was a snap.
    This method would be difficult for someone without a smartphone, however. Registering online needs to be easier.
    Come on Kroger, get with it.

  93. Service is really mediocre, because the said official link to get to login is not working. There’s no way to check your balance online.

  94. MessagI have been trying to use my Debit Visa giftcard. Each time I try it is declined and I have a balance on it. I called the customer service number and they said they cannot help me. I am trying this portal to get some assistance. This was a birthday gift. Thanks

    1. Compré una tarjeta de 50 y nunca la pude activar que en tienda me la tenían que activar marque para pedir ayuda y resulta que ya no tiene fondos y nunca la pude activarlo que coraje

    1. It was good as soon as you paid for it this just makes it so you can purchase things online it just needs an address and a name And email a phone number to verify it’s you when you’re buying stuff online

    2. Hi I couldn’t figure out how to leave a review but this is to everyone who’s having trouble I have been buying these cards for years and recently like within the past year I started having a tin of trouble. Sometimes I’d purchase a 100 dollar card for it to have no money whatsoever on it I am pretty sure so.eone either at the factory that makes them or at a stre in Cali was getting the numbers and stealing the funds. It was always a huge headache but eventually they sent me new ones to reimburse me buy it seems like ever since then it’s bee. Harder to register them. They used to have it as an option on the phone but now they do not and not if you call them to do they say you have to send them proof of identity so registering them is damn near impossible after this card I just got but can’t register I’m never buying anymore!!!!

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