How do I contact Prepaidgiftbalance.com?
Prepaidgiftbalance.mobi is not owned by or affiliated with Prepaidgiftbalance.com. To contact us at Prepaidgiftbalance.mobi, please leave a comment or email us on [email protected]
If you have any questions, you can contact the Prepaidgiftbalance.com customer service team by phone. To call Customer Service, dial 1-888-853-9536 (Toll-free US phone number).
Have your card ready when call phone Customer Service, to provide the card’s 16-digit number. You may also have to provide the card’s 3-digit security number.
If your Prepaid Visa Card/Mastercard is about to expire, or has already expired, contact Cardholder Services at 1-888-853-9536 to ask for a replacement card with a new expiration date.
31 thoughts on “Contact Us”
How can I activate my card
my gift card ask for pin when I tried to use it.
Prepaidgiftbalance.com’s login process is terrible. The first time I entered your system to verify the balance for the first time was successful. Since then I am unable to login to check my balance. Since then I have been unable to login to check the balance on the initial card. I have 2 additional cards which I am also unable to login to verify. Your instructions on your websight do not match the login box. I created a password the first time I went in. Your login box doesn’t even provide for a password to be used for return clients. On your websight is a picture of what you say your “Log in to your card account” box looks like which is incorrect.I have searched for a login box which matches what you show but it does not exist. Your login box for the “Returning Visitor” just asks for the 3 digit code from the back of the card. There is no where to enter the password which I created the first time I was in. Then when I type in the captcha code and hit validate it says I entered it incorrectly. Having tried it a dozen times, I hjave entered it correctly. Please help….. Today!!
My message is an exact copy of Robert H. Duncan dated September 11, 2019.
Now I’m afraid that this message will never get answered b
Wow what rip off I gave them 160.00 and got 10.00 of gas and they put a 3 day hold on 100.00 I hung the gas pump 2 hours ago now I am screwed!!!!!!!!!!!!!!!!! Buyers beware!!! I called and they would not release my 100.00 bucks the Girl Scout s have big advantage on these crooks in that they have adult supervision… 3 days really I need a job like that put stuff for 3 days??????!!!!!!!!
I can’t figure this out!!!!!!!!!!! Your set up on how to do it is rediculous
I can see my complaint will go no where, after reading previous comments regarding your cards,you should be ashamed of yourself but your not because you hide iin your little safe space,my complaint is I foolishly purchased your card for my granddaughter, who works very hard for her money and Ive attempted to activate this worthless piece of plastic for 2 days now,shame on you for breaking het heart,
You CANNOT register your card to make online purchases. Mastercard must be charged a fee with online purchases?!!! This should be a piece of cake!
Ok..i can see my balance but where do I go to activate the card for online purchases??? This is ridiculous.!! What an outrage.
Message how do I register my card to shop online
Please I need assistance with a card I’m getting frustrated need my money for life and her work can o get a reply some ones assistance
how do I simply chek my balance? phone number on card and here does not work, get it together VISA
I just got a gift card for christmas Do I have to do anything before going shopping or can I just go. I never go one like this before and I do’t know what to do. It is a Visa gift card. I am use to just going to the store and shopping I have never had to register the card. Someone bought it for me.
llamen al numero 8888539536 (que viene detras de la targeta) despues les manda un link y sin colgar entran y se registran su nombre y codigo postal
Messages can’t Register this to make an online purchase please contact me back
It looks like you’ve misspelled the word “Pold” on your website. I thought you would like to know :). Silly mistakes can ruin your site’s credibility. I’ve used a tool called SpellScan.com in the past to keep mistakes off of my website.
Why is the card not logging in? I got one as a gift and it won’t work. Computer folks cannot even figure it out! What the hell is wrong with Mastercard? I see numerous complaints and, yet, this is not repaired. STUUUUPIIIID!
no where can I register my visa gift card. I logged on to see my balance. when I wanted to buy something online….. my card was not registered….. : (
I put my card in a gas thang and it did not put the gas and it took all my money and I did not get no gas
You got my money and will not release the funds and act like you don’t no how to put the money back on my card unacceptable business and I feel like shit but I am going to report you to anyone who will listen your I am sorry line your reading off a script but your staff has that line memorized every comment is the same shame shame shame on you
I am having g the same problems as everyone else. I am going to get a lawyer involved, they are running a scan and using Kroger to do it.
Screw this company. I bought a several hundred dollar gift card and there was only one number on the back for the CVC code! I was unable to pay a bill online. May incur a late fee now. They could not help me. Best they could do is replace the card in 7-10 days!! No refund available. No one to talk to over there “supervisor.” I need it before the 5th of the month. They sold me a defective card.
Your balance web site has blocked my card balance and perhaps blocked the card. When I call 888-853-9536 as I am told to do they want my card number, I have a flip phone that has NO AWAY to do it SO they hang up on me. Lesson learned: do not buy a card offered by Prepaid.
“HELP” Your web site “Contact Us” has me locked out. It shows a triangle with an explanation sign (!) in the center. I am told to call 888-853-9536. Which I did and it was a waste of time. There is no one to talk to to correct the web sight, by deleting the message shown on my computer so I can get a balance and my transactions on line.
how do I get to see what i used my gift card for?
How can I reload my prepaid card with money
Mine is not working, either
I have tried to no avail to contact a live person to fix the problem with the card. I tried purchasing my dog license renewal it got refused by your bank why is that?
I purchased a gift card awhile ago and just found it in my car console. I wanted to see if there was a balance, if not, it would be thrown away. I just had a circular conversation about me just finding this card and why I cannot confirm the original balance nor can I tell you the last transaction I made with it…. the verification process is shit. So if someone ever stores away their card and try yo use it at a later time, they must keep the receipt or write down the last transaction they made on it. Needless to say, I’ll never purchase another card from this company. It would be a hassle for the person who I gift it to.
I FEEL there is a scam going on here! I will report it if I do not get some attention AND some help on how to redeem this card.
Went to use this card after registering it and couldn’t buy a thing not valid way to rip people off. Never again. People losing hard earned money to give a gift for someone and embarrass them.